Refund policy

Last updated: August 3, 2026

At TOCIK LLC, we are committed to providing quality ski and snowboard products to our customers in United States and Canada. This policy explains how we handle returns, replacements, repairs, and refunds.

Change of Mind Returns

We generally do not accept returns or refunds for change-of-mind purchases where the product is not faulty. This policy does not affect your rights under applicable consumer protection laws.

We recommend customers carefully review product descriptions, sizing information, specifications, and compatibility details before placing an order.

If you need assistance choosing the right product, please contact us before purchasing and our team will be happy to help.

Faulty, Damaged, or Incorrect Products

If your product:

Has a manufacturing fault;
Was damaged during delivery;
Is different from the product ordered;
Does not match the description provided; or
Has a significant manufacturing defect affecting normal use;

Please contact us as soon as possible after discovering an issue with your product, and preferably within 15 days of receiving your order.

For faulty, damaged, or incorrectly supplied products, we will work with you to provide an appropriate solution, which may include repair, replacement, or refund where required under applicable consumer protection laws in the United States and Canada.

How to Request Assistance

To request a return, replacement, repair, or refund, please email:

tocik@tocikusa.com

Please include:

Your full name;
Order number;
Description of the issue; and
Photos or videos showing the problem (if applicable).

Our team will review your request and respond within 2–5 business days with further instructions.

Refunds

If a refund is approved:

The refund will be issued to the original payment method used for the purchase.
Processing times may vary depending on the payment provider or bank.
Original shipping costs are non-refundable unless the product was faulty, damaged, or incorrectly supplied.

Return Shipping Costs

For approved returns:

If the product is faulty, damaged, or incorrectly supplied, TOCIK LLC will cover reasonable return shipping costs.
For other approved situations, customers may be responsible for return shipping costs.

Return Conditions

Approved returns must be authorised by TOCIK LLC before products are shipped back.

Products must be returned in their original condition, including packaging and accessories, unless the issue relates to a product fault or shipping damage.

We do not accept unauthorised returns.

Please do not send products back before receiving return approval from TOCIK LLC.

Out-of-Stock Orders

If an ordered product becomes unavailable, we will contact the customer as soon as possible and provide a full refund.

TOCIK LLC is not responsible for indirect losses resulting from product availability issues.

Consumer Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws in the United States and Canada.

Consumers may have additional rights and protections depending on their location, including applicable federal, state, provincial, and territorial consumer protection laws.