Refund policy

Final Sale Policy

All sales are final.

Due to the international nature of our business and cross-border shipping, TOCIK does not accept returns, exchanges, or cancellations for any of the following reasons:

  • Change of mind

  • Ordered the wrong item

  • Ordered the wrong size

  • Ordered the wrong color

  • Buyer's remorse

  • Found a better price elsewhere

  • Delayed delivery caused by customs clearance or international transportation (unless otherwise required by law)

Please review all product descriptions, specifications, compatibility information, and size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is:

  • damaged during shipping;

  • defective upon arrival; or

  • different from the item you ordered,

please contact us within 7 calendar days of delivery at tocik@tocikusa.com.

Your email should include:

  • your order number;

  • a description of the issue;

  • clear photographs of the product;

  • photographs of the shipping carton and shipping label (if applicable).

After reviewing your claim, TOCIK may, at its sole discretion, provide an appropriate resolution, including:

  • replacement of the item;

  • replacement parts;

  • partial refund; or

  • full refund.

We reserve the right to request additional information before making a determination.

Used Products

Products that have been used, worn, mounted, modified, assembled, or damaged after delivery are not eligible for replacement or refund, unless required by applicable law.

This includes, but is not limited to:

  • Snowboards that have been ridden;

  • Ski or snowboard bindings that have been mounted or adjusted;

  • Boots that have been used outdoors;

  • Products showing signs of wear, abuse, improper installation, or misuse.

Shipping Costs

Original shipping charges, customs duties, import taxes, brokerage fees, and any other governmental charges are non-refundable.

If a replacement is approved due to our error or a verified product defect, TOCIK will bear the reasonable shipping cost for the replacement.

Chargebacks

If you experience any issue with your order, please contact us before initiating a chargeback with your payment provider.

We are committed to resolving legitimate issues promptly and fairly.

Contact

If you have any questions regarding this policy or your order, please contact:

Email: tocik@tocikusa.com

This Return Policy does not limit or exclude any rights that cannot be waived under applicable consumer protection laws.