Shipping policy

Shipping Information

At TOCIK LLC, we are committed to providing reliable and transparent shipping services to our customers.

All orders are shipped using reliable international courier services, primarily FedEx. Shipping methods may vary depending on the destination, product availability, and shipping requirements.

Orders are fulfilled through our international warehouse network and shipped using reliable courier services including FedEx.

Order Processing Time

Orders are processed within 1 business day after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Before shipment, all products are inspected and carefully packed to ensure they arrive in good condition.

Delivery Time

Estimated delivery times:

United States:
5–8 business days after dispatch

Canada:
5–8 business days after dispatch

Please note that delivery times are estimates only and may be affected by factors outside of our control, including customs clearance, weather conditions, courier delays, or public holidays.

Shipping Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Customers can use the tracking number provided by the courier to monitor delivery progress.

Shipping Costs

Shipping costs are calculated and displayed during checkout before payment confirmation.

Any applicable shipping fees will be clearly shown before completing your purchase.

Customs and Import Duties

At TOCIK LLC, we aim to provide transparent pricing and a smooth international shipping experience.

Applicable taxes, import duties, customs fees, or other charges may be calculated and collected at checkout before payment is completed, depending on the destination country and shipping method selected.

If import duties, taxes, or customs charges are collected at checkout, TOCIK LLC will use these funds to cover the applicable charges required during the import and customs clearance process.

If the actual customs duties, import taxes, or clearance fees are lower than the amount collected, or if no such charges are incurred, the difference will be refunded to the original payment method used for the purchase.

If additional customs charges are required beyond the amount collected at checkout, TOCIK LLC will review the circumstances and work with the customer to resolve the matter.

Customers will be informed of any applicable charges as clearly as possible before shipment.